Live Chat Software by Kayako |
Trader can change their pin number by :
a. Login to trader cabinet
b. Click 'change password' (from upper right of cabinet'
c. Select "Type: Pin no."
d. Key in Old password, follow by new password and retype new
password as prefer.
e. On...
Yes, trader may request change e-mail address by providing us a copy
of NOTARY CERTIFIED IDENTIFICATION AND ADDRESS PROOF.
Beside that, both document's SHALL PROVIDE CERTIFY PARTY CONTACT
DETAIL as we will contact them for verification purpose.
O...
No, trader may have to create new account by choosing ECN account.
Due to client's information is top confidential, we do not provide
request change through write-in BUT trader could change their trading
account password as below :
a. Login to platform (MT4 platform)
b. Press "Ctrl + O"
C . Choose "server" pa...
Trader may request withdrawal while there are floating order/ pending
order.
System will only approve request according to the free margin
availability at the moment processing withdrawal.
No. E-mail only can be use once.
System will prompt error message of "This Email already Registered
with Us!" when trader trying to register same e-mail.
No scalping rules apply for ECN account.
Yes, we do allow hedging without consider hedging through manual
trade or robot/EA.
Due to each contract size for ECN account equal to 100,000, every pip
different for lot size/volume of 1.0 equal to 10.00 .
Trader could check their closed order comment from MT4 history:
1. Login to MT4 platform
2. 'right click' on 'Account History'
3. choose 'Comments' and detail could be reach from comment column
appear on account history table.
Trader may check our currency pair from our MT4 platform market
watch.
If there are no market watch on screen, trader my press 'Ctrl + M'
and market watch should shown on left of the platform.
In order to view all the pair lists, trader may 'righ...
Once registration done, agent code/ referred account is not be able
to amend or change.
Trader may need to register new account with new e-mail address under
their prefer/correct agent code.
Once withdrawal request successfully, trader may check their
withdrawal status by :
1. Login to trader cabinet
2. Click on "Fund Withdrawal"
3. Choose "View Withdrawal History"
Below are the withdrawal history status definitions:
1. Pend...
Trader may use our 'Forex Calculator - margin used' to check margin
requirement to hold a position.
http://www.ikofx.com/en/index.php/forex-tools/forex-calculator [1]
Links:
------
[1] http://www.ikofx.com/en/forexCalculator.php
Trader may check their withdrawal status by :
1. Login to cabinet
2. Click on "Fund Withdrawal"
3. Choose "View Withdrawal History"
4. If withdrawal status shown "Rejected", trader may double click the
line item and screen will prompt a mes...
Trader may need to upload below documents for account verification:
1. IDENTIFICATION PROOF
~ Copy of Company CEO Identification Card
~ Copy of Company Registration Form
~ Copy of Registration Field
2. ADDRESS PROOF
~ Copy of company ...
When margin level dropped below 100%, trader will be able to see the
balance, equity, margin, free margin & margin level bar change to
'pink' colour (from MT4 trade tab which display current open positions
or pending order).
Trader account will be terminate when :
* Inactivity more than 3 months period and
* Account balance less than 1 USD
* Account still can be use if balance more than 1 USD and no activity
more than 3 months.
* Once account terminated, trader ...
Due to Gold is belong to commodity group, thus the margin required to
hold a position will be different from currency pair.
Gold margin used calculation :
Lot size X current price x 1.3 = Gold Margin Used
Example:
Current price for GOLD is ...
Due to Silver is belong to commodity group, thus the margin require
to hold a position will be differ with currency pair and it's not fix.
Below are the Silver margin require calculation :
* Lot size x current price x 10 times
Example :
In...
Trader may register our ECN- 5 digits account via :
1. Open new live account - Choose trading account type (ECN) once
account profile updated.
2. Existing cabinet login - Click on create account and choose ECN
account type.
Our server IP as below :
Live account server IP : 120.50.42.101 : 443
Demo account server IP : 120.50.42.102 : 443
Spread for ECN account is moving spread.
Our ECN account spread is moving spread.
Our platform open and close time as below:
* Sunday 22:00 (OPEN TIME - GMT+0)
* Friday 21:00(CLOSE TIME - GMT+0)
~ When trading account margin level drop to 30% and below, system
will process close open order automatically.
~ Order will close based on top lost and follow by next.
Our maximum lot size for both account types are 1,000/order.
We're STP broker (STRAIGHT-THROUGH PROCESSING)
Trader may request any withdrawal method (Bank Wire, Liberty Reserved
or Local Depositor- selected country) as there prefer when their
account income is from rebate.
With our current MT4 platform, trader my trade with 5 digits pairs.
5 digits pair only available for ECN accounts.
MT4 platform only applicable for window based 2003 or greater.
MT4 platform is not applicable for Mac PC.
We suggest trader to install window based os into Mac PC. This mean
PC's is running two OS.
For running both window in one Mac PC, trader...
There are few reasons why trader unable to place order which are:
1. Wrongly key in login ID or trading account password
2. Login by using Investor Password (for Read-Only - no activity
could be done)
3. Platform is not connected to internet. ...
Indicator function only applicable for MT4 platform which require
windows based 2003 or greater.
For those trading account created under same cabinet/ e-mail address,
pin number is same as the first trading account.
Trader shall retrieve their pin number from first trading account
detail which we sent to them before.
1. Account wrong registered (wrongly enter agent code).
2. Self referral - self referral account is not entitle to receive
any rebate from that particular trading account.
Rebate shall credited into referred account once position closed.
Trader will only receive rebate with 2 decimal point value such as
0.01 and 3 decimal point will not calculate or pay (example : 0.005).
Example :
Trader entitle to receive reba...
Our MT4 platform market watch is based on our server time.
Server time as mentioned is GMT +0.
Trading account balance could happens due to :
1. Trading account insufficent fund to hold required margin before
Stop Out *
2. Spike/ Gap occur during low margin period **
* Credit bonus recede due to:
http://www.ikofx.com/en/index.php/en/tra...
Folders been stored at PC's user profile. Below are the steps to
locate the folders ;
>> Go to "This PC" > OS (C ) > Users > **PC user owner name > AppData
> Roaming > MetaQuotes > Terminal >Look for the folder which contain
MQL4
Yes! Trader entitle to receive credit bonus for every minimum USD
$100 deposit and each account entitle to receive credit bonus up to
maximum $3,000/account.
Regret to inform that Mobile operating system Windows 7 is not
support our Metatrader Mobile Platform or Smartphone Edition.
So far, there are no features or supports from MetaQuotes on Windows
7 mobile.
|
|
Help Desk Software by Kayako